Discover — solicit the needs of the client, research the applicable legal parameters, and pull relevant research documenting “best practice” in the client’s situation.

 

Design —  create an organizational framework for the report, in concert with the client, to address the questions and/or concerns the client has regarding services provided to their language learning students.

 

Build —  gather evidence and data from the client to inform the report and conduct site visits.

 

Deliver — write a report that addresses the client’s questions and/or concerns that includes findings and recommendations for change, based on analysis of collected data and evidence, and is suitable for dissemination and presentation to stakeholders and decision makers.

 

Reflect — coach the client as to various ways to prioritize and implement recommendations with acknowledgement of bridges and barriers to change.